Your tickets
Find your ticket.
Use the email from your original order to request eligible ticket links.
Someone transferred a ticket to me
Transferred tickets need the current holder’s access route. Use the transfer invitation or the link from its sender. Original-order email recovery does not recover a transferred credential.
I’m using a different phone
Recovery can help you find your ticket link. It does not move a device-bound ticket to a new phone. Device-bound tickets stay on their prepared phone and browser; online access needs internet.